Privacy Policy

Effective Date: 10 March 2026

Applicable Jurisdiction: Australia

1. Introduction

RoadM8 (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the RoadM8 website and mobile applications (the “Platform”).

2. What Information We Collect

We may collect the following types of personal information:

A. Customer Information

• Full name
• Phone number
• Email address
• Vehicle details
• Pickup and drop-off locations
• Payment details (processed securely via third-party providers)
• App usage data
  
  

B. Driver / Service Provider Information

• Full name
• Contact details
• Date of birth
• Driver’s licence information
• Company registration details
• Vehicle and insurance documents
• Bank account details for payments
• Verification documents

C. Technical Information

• IP address
• Device information
• App interaction data
• Location data (for service matching and tracking)
  
  

3. How We Collect Informationt

We collect personal information:

• When you register an account
• When you book a towing service
• When drivers register their company and fleet
• When payments are processed
• Through cookies and app analytics
• Through customer support interactions
  
  

4. Why We Collect Your Information

We collect and use personal information to:

• Provide emergency towing and roadside assistance services
• Match customers with verified service providers
• Process payments and issue invoices
• Conduct identity and safety verification (including OTP confirmation)
• Improve platform functionality
• Communicate important service updates
• Comply with legal and regulatory obligations
  
  

5. Location Data

Location data is used to:

• Match customers with nearby tow operators
• Provide real-time tracking
• Improve response times

Location tracking is only active during service use.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Independent towing operators (for service delivery)
• Payment processors
• IT service providers
• Government or regulatory authorities when required by law

We do not sell personal information to third parties.

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Encrypted data transmission
• Secure payment gateways
• Restricted internal access controls
• OTP-based vehicle verification
  
  

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Maintain business records
  
  

9. Account Deletion & Data Removal

RoadM8 provides users with the ability to permanently delete their account directly through the mobile application.

When a user requests account deletion:

• The user's account and associated personal information are permanently removed from our active systems (hard deletion).

• Personal information such as name, email address, phone number, vehicle details, and profile information will be deleted.

• Any information that we are legally required to retain (such as transaction records, invoices, or records required under applicable laws) may be retained for the minimum period required by law and will not be used for any other purpose.

• Once the deletion process is completed, the account cannot be recovered.
Users may initiate account deletion through the application settings or by contacting us using the details provided in this Privacy Policy.

Deletion requests are generally processed within a reasonable timeframe after verification of the account owner's identity.

10. Cookies & Analytics

RoadM8 may use cookies and analytics tools to:

• Improve user experience
• Monitor website performance
• Analyse traffic and usage trends

You may disable cookies through your browser settings.

11. Third-Party Services

Payments and certain verification services are processed by third-party providers. These providers operate under their own privacy policies.

12. International Data Transfers

Some data may be stored or processed outside Australia through secure cloud service providers. We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

13. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

For privacy-related enquiries:

Email: Aj@roadm8.info
Phone: 0466205204
Address: 537 sayers Rd hoppers crossing 3029

15. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website and app.